"At Grey and Sanders, our policies are drafted with our customers at heart, and in the most reasonable way possible. Contact us if you have any queries!"
+ Delivery is free for all purchases above $500.
+ For delivery below $500, a flat delivery fee of $80 applies.
+ Should you require multiple deliveries to the same or different addresses for a single order, an additional charge of $80 per delivery will apply.
+ Assembly of our products is included.
+ If you require assistance to dismantle existing furniture and dispose them, additional charges will apply. As a guide, the following may be charged: standard dining table - $100, 3-seater sofa - $200, queen-sized bedframe and mattress - $300.
+ You may reschedule deliveries 3 days prior to the delivery date.
+ A re-scheduled delivery must be within 1 week of the original delivery date.
+ In order to ensure that products are free of defects, our staff conducts a check before dispatching the goods.
+ Upon receipt of the goods, you are strongly advised to inspect the goods. Defects discovered at this point must be raised to the delivery team and the goods can be returned.
+ Goods that have been accepted cannot be subsequently be returned on the basis of defects.
Non-deliverance due to customer lapses
+ All non-deliverance due to customer lapses will be subjected to a re-stocking fee of $60 for orders below $500 or 10% of orders above $500, capped at a maximum of $120. Factors that constitute non-deliverance are as follows:
+ Customer not present to receive during scheduled delivery window.
+ Wrong address was given.
+ Unable to access private property or refused entry by property security.
+ Unable to fit product into elevators and customer is staying above the 5th storey.
+ It is mandatory to highlight to us if you have no lift access. Otherwise, if delivery is to be re-scheduled due lack of manpower, a charge of $80 re-scheduling fee will apply.
+ As a rule of thumb, elevators with lifting capacity of less than 500kg is considered small and must be measured. It is your responsibility to highlight that your estate is served by a small elevator and provide measurements to us.
+ If use of elevator is not possible and property is at the 5th storey or below, a surcharge of $40 per floor applies.
Delay in delivery
+ Under unforeseen circumstances, Grey and Sanders reserves the right to re-schedule the delivery, keeping you informed.
+ Grey and Sanders shall not be liable for any consequences of the delayed delivery.
+ A storage fee of $50.00 per order per month shall be imposed after three months of free storage, starting from the date of purchase.