Our Policies

Returns & Exchanges

  • If you have a change of mind, you may choose to return or exchange the product(s) you’ve purchased within 7 days of the product(s) being received by you.
  • There is a $80 fee for all return and exchange orders to offset the delivery charges.
  • There is an additional restocking fee of $60 for orders below $500, or 20% of the invoiced amount for orders above $500.
  • All refunds will be in the form of store credits.
  • You may cancel your order within 24 hours of making payment. You will receive your full refund in the form of store credits.
  • After 24 hours, a 10% cancellation fee will be imposed on the invoiced amount.
  • To cancel your order, please contact our hotline at 83718864 or email us at [email protected] and quote your order number.
  • Promotional, "As-Is" or Display Pieces items are strictly non-cancellable. These items are explicitly labelled "on sale", "display set" or "as-is" in the showroom or on our website.
  • Made-To-Order Products and Wood Slab Products are strictly non-cancellable.