Cancellation and Return Policies
"We accept returns, no questions asked! We have our customers at heart."
Return upon delivery
+ Upon delivery, if you don't like your item, you may return them for a flat fee of $80 to offset the delivery charges and a re-stocking fee. The additional restocking fee are charged at $60 for orders below $500 or 20% of orders above $500.
7-Day return policy
+ After delivery, you may return your item within 7 days. You will receive your refund in store credits.
+ Additionally, a flat fee of $80 to offset the delivery charges and a re-stocking fee applies:- $60 for orders below $500 or 20% of orders above $500. For example, the credit refunded to you will be: Invoiced amount - delivery charges - re-stocking fees.
+ Goods accepted by you are considered to be free of defects. At return, goods with defects will not be accepted.
+ You may cancel your order within 24 hours. A full-cash refund will be issued. Please quote your order number and use the contact details below.
+ Outside of 24 hours, a cancellation fee will apply. Fee is 10% of invoiced amount.
+ Made-to-order pieces are non-cancellable.
+ All cash refunds can take up to 30 days to process.
+ Customised orders can be cancelled within 24 hours. Outside 24 hours, it cannot be cancelled or returned.
+ The return policies do not apply to customised orders.
+ Full payment must be made before the delivery.
Sales and "as-is" items
+ Cancellation and return policies do not apply to sales and "as-is" items. Such items are explicitly labelled "on sale", "sales" or "as-is" on our website.