1. Introduction

At Grey & Sanders, we value the privacy and security of our customers' personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, visit our website, or make purchases from us. By interacting with us, you agree to the terms of this policy.

2. Information We Collect

We may collect personal information, including but not limited to:

• Information you provide us through any of our channels including but not limited to, our website, email correspondence, social media channels, correspondence with our salespeople whether in-person or online, or phone correspondence.
• Contact information such as: Name, Email address, Contact details, Shipping and Billing address
• Payment information (processed securely by third-party service providers)
• Housing information such as household size and type of home;
• Browsing and usage data on our website, which may include but not limited to, contact and demographic information, behaviour, location data and transaction history (through cookies or similar technologies)
• Date of birth and details of any membership you may have with us;
• Details of transactions you carry out through our website and of the fulfilment of your orders or requests;
• Information that you may post in a public space on but not limited to, social media pages, our website, search engines such as Google, give us a rating or review, or communicate with an influencer who then shares that information with us.

We will only keep your personal data for as long as necessary. This duration may depend on the purpose of the data, or any existing legal or business needs for storing the data.

3. How We Use Your Information

The personal data we collect is used for the following purposes:

• To process and fulfil orders
• To process payments (including refunds) relating to our products or services
• To communicate with you regarding your orders, inquiries, or other customer service matters
• To improve your experience on our website
• To design and conduct surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services
• To comply with legal obligations
• To carry out obligations arising from any contracts entered into between you and us
• To provide you with alerts, newsletter, education materials or information that you requested or signed up to
• Resolving any issues or disputes in which we are involved
• For audit, risk management and security purposes
• For detecting, investigating and preventing fraud or illegal activities
• For enabling us to perform our legal obligations or enforce our legal rights
• For legal proceedings, including collecting overdue amounts and seeking professional advice
• Promoting and marketing services and products
• To send invitations to and organise events, promotions and product launches; purposes directly related or incidental to the above.

4. Sharing of Information

We may share your information with third parties in the following cases:

• With service providers who assist us in operating our website and business (e.g., payment processors, shipping companies)
• Our personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services
• Our offices, affiliates, business partners and counterparts (if any)
• Persons under a duty of confidentiality to us
• Employment agencies or other persons in connection with your application for employment with us
• If required by law, such as in response to a legal request from public authorities
• In case of a business transaction, such as a merger or sale of assets

5. Protection of Your Data

We take reasonable steps to safeguard the personal data we collect. This includes using encryption, secure servers, and other industry-standard measures to prevent unauthorised access or data breaches.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These allow us to recognize your browser and remember your preferences. By continuing to browse the website, our social media, and other affiliated channels, you are agreeing to our use of cookies. We use the following cookies:

• Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies:  These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties may also use cookies, over which we have no control and which are governed by these third parties’ privacy policies.

We may use the following third party web analytic services on the website. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the website. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. These analytic services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google's ability to use and share information collected by Google Analytics is in accordance with their policies: http://www.google.com/policies/privacy/partners/

7. Your Rights

By transacting or communicating with us, using our service, making an application or visiting our website, you consent to the processing of your personal data or other information you provide us as outlined in this policy.

You have the right to:

• Access the personal data we hold concerning you
• Request corrections to any inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal data, subject to legal obligations

In accordance with applicable data protection laws, we may have the right to and may charge a reasonable fee for processing any data access request.

You understand that your withdrawal of consent may result in certain consequences; for instance, we may no longer be able to provide you with our products or services that you have requested or to continue with your existing relationship with us. Further, you understand that notwithstanding your withdrawal of consent, we will still be entitled to process your personal data if we are required or authorised to do so under any applicable law.

8. On-Site Recording

Whilst in our public showrooms, you may be photographed, audio-recorded and video-recorded by members of our marketing team or affiliated parties during the filming of any marketing content. By being present in the public showroom at the time of filming, you are consenting to photography, audio recording, video recording of yourself and your likeness for use in various marketing purposes.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.