• Orders below $500: $30 delivery fee applies.
• Orders $500 and above: Complimentary delivery.

To ensure smooth delivery and installation:

• Please be present at the scheduled delivery time.
• Please ensure sufficient space is cleared for installation.
• The delivery location must have safe and reasonable access (e.g., no safety hazards, adequate clearance, accessible loading areas).
• Delivery timings are estimates and may vary due to traffic, weather, or unforeseen circumstances.

Rescheduling

• You may reschedule your delivery up to 3 working days before the confirmed delivery date at no charge.
• Rescheduling within 3 working days will incur an $80 fee.

Failed Deliveries

A fee of $80 per subsequent delivery attempt applies if delivery fails due to:

• No one was present to receive the delivery
• Incorrect delivery address
• Inadequate space
• Unsafe environment
• Uncommunicated restrictions (e.g., vehicle height limits, cut-off timings, parking restrictions, delivery deposits required by building management)

• Please inspect all items upon delivery.
• Report any visible defects to the delivery team immediately before signing the delivery order.
• Once the delivery order is signed, items are deemed accepted in good condition.
• Grey & Sanders reserves the right to reject any items with visible damage reported after acceptance.

If you decline the item at the point of delivery:

• $80 logistics fee applies
• 20% restocking fee based on total order value

Returned items must be unused and in original condition. Additional charges may apply if items are not in resaleable condition.

Fee: $80 per order

Applicable for:

• Urgent delivery requests requiring fulfillment within less than 3 working days
• ⁠Requests for delivery on non-standard or fully booked delivery dates
• Any other situations that requires special arrangements

All priority delivery requests are:

• Subject to availability
• Not guaranteed until confirmed by our team

For locations without lift access:

• $40 per level per item up to a maximum of 5 levels

If staircase delivery is required:

• Please inform us at least 7 working days in advance

For oversized or heavy items requiring additional manpower:

• Charges will be assessed and quoted on a case-by-case basis.

Self-collection is available at our showroom located at:
315 Outram Road, #15-03, Tan Boon Liat Building, Singapore 169074.

• Please allow a minimum of 7 working days for order preparation and transfer.
• Assembly can be requested prior to collection.
• Customers are responsible for ensuring the item fits and can be safely transported in their vehicle.
• Please present valid proof of purchase (email confirmation or order number) upon collection.

• Complimentary storage for up to 3 months from the date of purchase.
• After 3 months, $50 per month per item will apply.

Disposal of existing furniture is available at:

• $80–$130 per item, depending on size and type

Please inform us at least 5 working days in advance.

We reserve the right to decline disposal if:

• The item is unsafe to handle
• It poses a health or safety risk to our staff