• Orders below $500: $30 delivery fee applies.
• Orders $500 and above: Complimentary delivery.

To ensure smooth delivery and installation:

• Please be present at the scheduled delivery time.
• Please ensure sufficient space is cleared for installation.
• The delivery location must have safe and reasonable access (e.g., no safety hazards, adequate clearance, accessible loading areas).
• Delivery timings are estimates and may vary due to traffic, weather, or unforeseen circumstances.

Rescheduling

• You may reschedule your delivery up to 3 working days before the confirmed delivery date at no charge.
• Rescheduling within 3 working days will incur an $80 fee.

Failed Deliveries

A fee of $80 per subsequent delivery attempt applies if delivery fails due to:

• No one was present to receive the delivery
• Incorrect delivery address
• Inadequate space
• Unsafe environment
• Uncommunicated restrictions (e.g., vehicle height limits, cut-off timings, parking restrictions, delivery deposits required by building management)

• Please inspect all items upon delivery.
• Report any visible defects to the delivery team immediately before signing the delivery order.
• Once the delivery order is signed, items are deemed accepted in good condition.
• Grey & Sanders reserves the right to reject any items with visible damage reported after acceptance.

If you decline the item at the point of delivery:

• $80 logistics fee applies
• 20% restocking fee based on total order value

Returned items must be unused and in original condition. Additional charges may apply if items are not in resaleable condition.

For locations without lift access:

• $40 per level per item up to a maximum of 5 levels

If staircase delivery is required:

• Please inform us at least 7 working days in advance

For oversized or heavy items requiring additional manpower:

• Charges will be assessed and quoted on a case-by-case basis.

Self-collection is available at our showroom located at:
315 Outram Road, #15-03, Tan Boon Liat Building, Singapore 169074.

• Please allow a minimum of 7 working days for order preparation and transfer.
• Assembly can be requested prior to collection.
• Customers are responsible for ensuring the item fits and can be safely transported in their vehicle.
• Please present valid proof of purchase (email confirmation or order number) upon collection.

• Complimentary storage for up to 3 months from the date of purchase.
• After 3 months, $50 per month per item will apply.

Disposal of existing furniture is available at:

• $80–$130 per item, depending on size and type

Please inform us at least 5 working days in advance.

We reserve the right to decline disposal if:

• The item is unsafe to handle
• It poses a health or safety risk to our staff