• If you have a change of mind, you may choose to return or exchange the product(s) you’ve purchased within 7 days of the product(s) being received by you.
• There is a fee of $80 to offset logistic charges plus a re-stocking fee charged at 20% of the total order value
• All refunds will be in the form of store credits.
• You may cancel your order within 24 hours of making payment. You will receive your full refund in the form of store credits.
• After 24 hours, a 10% cancellation fee will be imposed on the invoiced amount.
• To cancel your order, please contact our hotline at 83718864 or email us at sayhi@greyandsanders.com and quote your order number.
• Promotional, "As-Is" or Display Pieces items are strictly non-cancellable. These items are explicitly labelled "on sale", "display set" or "as-is" in the showroom or on our website.
• Made-To-Order Products and Wood Slab Products are strictly non-cancellable.

• This store credit cannot be used alongside any other promotions or used on any sale/promotional/consignment items, service fees, or customisation fees.
• Store credit is not refundable or exchangeable for cash.
• Please ensure you are logged in to your account when checking out in order to utilise your store credits.
• Your available store credit balance will automatically be offset from your cart amount.
• Grey & Sanders reserves the right to cancel the order if it does not comply with the T&Cs.
• Grey & Sanders reserves the right to vary/amend the privileges or T&Cs without prior notice.

• All As-Is or Display items are not eligible for returns, exchanges, or refunds.
• All As-Is items are only available for viewing through our website and cannot be arranged for physical viewing.
• As-Is or Display items are not eligible for warranties.

All custom orders including Made To Order (MTO) sofas and wood slab products are strictly non-cancellable and cannot be returned, exchanged, or refunded.

• All discounted items are not eligible for returns, exchanges, or refunds.
• All discounted items are not eligible for any warranties.
• Discounted wood slabs are not eligible for the 'Free Dining Table Legs' or 'Discounted Dining Table Legs' promotion. However, at the discretion of the attending sales staff and subject to stock availability, they may qualify for a complimentary set of As-Is Dining Table Legs. Alternatively, customers can purchase a set of Dining Table Legs of their choice.