Our Policies


  • Warranty is only applicable for manufacturing defects.
  • The warranty period starts from the date of delivery.
  • This warranty extends only to the original purchasers who acquire new products from Grey and Sanders.
  • All products, parts, or components must have been installed, used, and maintained according to the given instructions and must not have been subject to misuse or abuse in order to be eligible for coverage under this warranty.
  • Any modification done to the original product voids the warranty.
  • Please speak to our customer service officers through our hotline at 83718864 or email us at [email protected] and quote your order number for more information.

Wood Slabs

  • As the wood ages, the natural colour and wood grains of the wood slabs may change over time. This is not indicative of a product defect and is a natural process for the wood.
  • Over time and repeated use, your wood tables may have their coatings wear off. Please take care to use our maintenance kits to best maintain your wood slab. Speak to any of our Sales Executives to find out more.
  • All products that require the use of Wood Slabs, including Odette and Ralph, have a warranty of 3 years.


  • The natural characteristics of leather marks, changes in surface finishes, variations of shades, scars, tick bites, and wrinkles occur naturally in leather. These characteristics are not considered a manufacturing defect.
  • Pilling on fabric surface, stretching, wrinkling, color variation, and natural textural changes due to usage are not considered manufacturing defects.
  • All foam & cushions will soften with normal use and naturally conform to the shape of the user over time. This is considered as normal wear and tear and not a manufacturing defect.
  • Warranty is applicable for 5 years for any defects in the frame structure or springs.
  • Warranty is applicable for 2 years for any defects in the recliner mechanism.
  • Warranty is applicable for 1 year for any defects in the upholstery.

Case Goods

  • Surface wear and tear is common in case goods after use. These are not considered manufacturing defects and are not covered under the warranty.
  • Chairs, Wardrobes, TV Consoles, Sideboards, Cabinets, Table Legs, Beds all come with a 1 year warranty.

Adjustable Legs

  • The Albert & Robert legs come with a 3 year warranty.


  • The Sloth Mattresses come with a 10 year warranty.