For orders under $500, a delivery fee of $80 applies.
For delivery locations that are not lift accessible, there will be another $40 per level per item.
If you require us to hold your items in storage before being delivered to you, we will be able to store your items for 3 months at no cost. After these 3 months, a $50 fee per month per item will apply.
Depending on the size of your items, our deliverymen can help you to dispose of any unwanted existing furniture at the delivery location. Disposal for small items is at $30, medium items at $80, and large items at $130. Please refer to our services page for more information. Please note that we reserve the right to reject disposal requests based on the safety of our delivery men.
Please be present during the delivery as assembly and installation will be done indoors. We seek your kind assistance to make space for it.
Please ensure delivery location has reasonable access and is safe for installation with no hazardous situation. A return trip of $80 is chargeable if delivery or installation is unable to complete due to the above situations.
Staircase charges of $40 per level and item will apply if you have not paid them prior. Please contact us at least 2 working days in advance if the delivery team will be required to make any delivery by stairs.
You may reschedule delivery dates with G&S (via whatsapp), up to 2 working days (Monday to Friday) prior to the delivery. Rescheduling of delivery dates 1 day prior or on the day of delivery will incur a restocking fee of $80.
For failed deliveries due to no show, incorrect delivery address or if condominium delivery restrictions (cut-off time, vehicle height limits, parking restrictions, delivery deposits) were not communicated, a fee of $80 will be charged for every subsequent delivery attempt.
Upon delivery, if you don't like your item or change your mind, you may return them for a fee of $80 to offset the delivery charges plus a re-stocking fee charged at $60 for orders below $500 or 20% of the total order value for orders above $500.
Please check all your items and inform the delivery team or G&S of any defects upon delivery before signing the delivery order. Otherwise, we will not be liable for any damages found thereafter.