Our Policies

Logistics Charges

  • For orders under $500, a delivery fee of $80 applies.
  • For delivery locations that are not lift accessible, there will be another $40 per level per item.
  • If you require us to hold your items in storage before being delivered to you, we will be able to store your items for 3 months at no cost. After these 3 months, a $50 fee per month per item will apply.
  • Depending on the size of your items, our deliverymen can help you to dispose of any unwanted existing furniture at the delivery location. Disposal for small items is at $30, medium items at $80, and large items at $130. Please refer to our services page for more information. Please note that we reserve the right to reject disposal requests based on the safety of our delivery men.
  • Please be present during the delivery as assembly and installation will be done indoors. We seek your kind assistance to make space for it.
  • Please ensure delivery location has reasonable access and is safe for installation with no hazardous situation. A return trip of $80 is chargeable if delivery or installation is unable to complete due to the above situations.
  • Staircase charges of $40 per level and item will apply if you have not paid them prior. Please contact us at least 2 working days in advance if the delivery team will be required to make any delivery by stairs.
  • You may reschedule delivery dates with G&S (via whatsapp), up to 2 working days (Monday to Friday) prior to the delivery. Rescheduling of delivery dates 1 day prior or on the day of delivery will incur a restocking fee of $80.
  • For failed deliveries due to no show, incorrect delivery address or if condominium delivery restrictions (cut-off time, vehicle height limits, parking restrictions, delivery deposits) were not communicated, a fee of $80 will be charged for every subsequent delivery attempt.
  • Upon delivery, if you don't like your item or change your mind, you may return them for a fee of $80 to offset the delivery charges plus a re-stocking fee charged at $60 for orders below $500 or 20% of the total order value for orders above $500.
  • Please check all your items and inform the delivery team or G&S of any defects upon delivery before signing the delivery order. Otherwise, we will not be liable for any damages found thereafter.