Store Credit

• This store credit cannot be used alongside any other promotions or used on any sale/promotional/consignment items, service fees, or customisation fees.
• Store credit is not refundable or exchangeable for cash.
• Please ensure you are logged in to your account when checking out in order to utilise your store credits.
• Your available store credit balance will automatically be offset from your cart amount.
• Grey & Sanders reserves the right to cancel the order if it does not comply with the T&Cs.
• Grey & Sanders reserves the right to vary/amend the privileges or T&Cs without prior notice.

As-Is & Display Items

• All As-Is or Display items are not eligible for returns, exchanges, or refunds.
• All As-Is items are only available for viewing through our website and cannot be arranged for physical viewing.
• As-Is or Display items are not eligible for warranties.

Customisation

• All custom orders including Made To Order (MTO) sofas and wood slab products are strictly non-cancellable and cannot be returned, exchanged, or refunded.

Wood Care

• Wood Care is priced at $80 and must be purchased together with a wood slab product in the same order.
• Coverage for Wood Care lasts for 5 years, starting from the date of delivery.
• Wood Care customers enjoy unlimited fuss-free wood slab refinishing services at $280 each, instead of the usual standalone price of $500 for benches and $700 for tabletops. Refinishing service includes sanding and coating of wood slab at your place.

Sales and Discounts

• All discounted items are not eligible for returns, exchanges, or refunds.
• All discounted items are not eligible for any warranties.
• Discounted wood slabs are not eligible for the 'Free Dining Table Legs' or 'Discounted Dining Table Legs' promotion. However, at the discretion of the attending sales staff and subject to stock availability, they may qualify for a complimentary set of As-Is Dining Table Legs. Alternatively, customers can purchase a set of Dining Table Legs of their choice.