Our Policies


About Our Brand

Why are you called Grey & Sanders? Are you a Singaporean brand?

Contrary to popular belief, our founders are not called Grey & Sanders. Our namesake can be attributed to Grey, our preferred colour due to its versatility in design, and Sanders the first piece of woodworking equipment we owned, which also serves as a reminder of our roots as makers.

Why did you get started in furniture?

Our team has strong grounding in the design and manufacturing of products and spaces. Being in this industry allows us to express our creative impulses, and bring joy to our customers in the process.

Is Grey & Sanders Sustainable?

We advocate sustainability by first, selling only high-quality furniture that will last. While not 100% carbon neutral and sustainable, we rediscover the art of conscious living through everyday commitments, such as practising a zero-waste wood policy and using only organic, food safe wood finishes for our wood slabs. Explore our Conscious Corner in our Workshop to find out more.

About Our Wood

Where are your woods from? Where are they finished?

We source all around the world to bring to you a large variety of wood, including American Black Walnut, American Ashwood, and Indonesian Teak. All of our wood are legally sourced and harvested from sustainably managed forests.

How do we guarantee the authenticity of your wood?

We have certificates of sustainability and authenticity for our Walnut and Teak suppliers. In any case, these woods have unique grains that are impossible to fake.

Can your tables be used outdoors?

We can coat any of our wood slab tables with an outdoor finishing at an additional cost of $350. Please note that even with this finishing, the tables should not be directly placed under the elements but instead somewhere sheltered.

How are your wood slabs finished?

Most of our slabs are finished with a Belgian hardwax-oil called Rubio Monocoat. It offers organic, food-safe protection for the wood whilst maintaining its natural beauty. Rubio Monocoat’s technology also ensures that our wood slabs can be touched-up or refinished easily.

I can’t find any suitable wood slabs in your inventory. Could you help to source for a suitable one?

With over 300 curated wood slabs in our inventory, we are amongst the most well-stocked retailers in Singapore. However, if you cannot find a suitable piece, we can source one for you, albeit at a longer lead time of 12-16 weeks.

What level of customisation do you offer?

We offer full customisation for our wood slabs on request. Kindly expect an additional 2 – 3 weeks of lead time for all custom projects.

Can we cut a piece down to a size we want?

We offer cutting services for a small fee. Any leftover pieces can be made into coffee tables or stools for you!

Can my table be refinished?

If you feel that your table has accumulated too much wear and tear, we can refinish your table again. We recommend all our customers to purchase our Wood Care service. This will provide you with 5 years of coverage that allows you to refinish your wood as many times as you need, at a discounted price of $280 each.

About Our Sofas

What types of leather do you have? What is the difference between these?

We have leather ranging from full-grain to top-grain leather, originating from Italy, Germany, Brazil, and other Asian sources.

Can your sofas be customised in size?

The upholstery of some of our sofas can be customised, and some sofas come in 2, 2.5 and 3 seat variants, so you can find a suitable size for your needs.

How do I care for my sofa?

For leathers without a topcoat, vacuum and wipe with a semi-dry cloth. For leathers with a topcoat, you can use a wetter cloth with some mild soap.

About Our Mattresses

How does the 100 Nights Sleep Trial work?

The 100 Nights Sleep trial is included for free when you buy our Sloth Mattress, full price or on sale, and begins automatically once you receive your purchase. To give your body adequate time to adjust, we recommend giving the Sloth Mattress a try for at least 14 nights. If you would still like to return the mattress after, you may do so with a full refund, no questions asked. To return your product, simply insert the mattress in a large plastic wrap and arrange with our customer support team for a pick up. Mattresses will need to be bagged for the return, so we recommend you keep the plastic wrap it comes in.

What is Free Firmness Adjustment?

The Sloth Mattress is designed to be modular, meaning we can change firmness where needed, without taking the mattress back to a factory or disposing it. You may change the firmness of your mattress via topper swaps for 100 Nights for free to get it perfect. When getting started with your mattress, we recommend a 14 nights sleep for your body to adjust. If you're still not comfortable with the original firmness you have selected, you may reach out to our dedicated customer support via whatsapp hotline or email to swap for a different topper firmness. Unsure what to try next? Let us know how you're feeling and we will make suggestions based on past customer experiences.

What does the 10 Years Warranty Cover?

Grey & Sanders guarantees our Sloth mattress in its original packaging sold directly to you against defects in materials, craftsmanship and performance as set out in this warranty for the period of 10 years, from the date of delivery to you the purchaser. This is provided the mattress is used for its intended purpose, and cared for correctly. The 10 Years Warranty does not cover the following:

- Changes in firmness preferences. If your firmness needs or preferences change over time it is not covered by this limited mattress warranty. Should you need to adjust your firmness, new toppers can be purchased in your desired firmness.
- Damage caused due to the use of an inadequate base.
- Natural odour of the foam materials used in our mattress.
- Damage due to improper use or moving the mattress.
- Body indentations less than 30mm.
- General wear and tear.
- Damage or accidents caused by third party services used at your discretion, including but not limited to: removalist or courier services, and cleaning services.

Can I purchase a new topper after purchasing my mattress?

Yes! You may purchase an additional topper to switch out the firmness of your mattress whenever you like. Please speak to our sales representatives through our whatsapp hotline, or by dropping down to any of our outlets to learn more.

Will I need to install my Sloth Mattress myself?

No! Our friendly delivery men will help you unwrap and install the mattress.

General Questions

What size furniture should I get?

Bigger is not always better! Refer to our sizing guides for dining sets, sofas, TV consoles and sideboards and wardrobes.

How long does it take to deliver the furniture?

In-stock furniture can be delivered within 1 to 2 weeks, subject to delivery slot availability. All MTO orders will be dependent on shipment timelines. All wood slabs require at least 3 weeks of production time to ensure the wood coating is fully cured before delivery. Custom wood slab projects require an additional lead time of 2 to 3 weeks.